The chatbot was built in less than eight days.” Handy Country Email List features of Watermelon To learn more about the different types of questions Country Email List that come in, the 'tags' are used. In this way, the various topics that the questions are about are segmented. Tommy: "I check how many conversations have been handled properly, through which channels the questions come or where a conversation has broken down." Content tags are also attached to the Country Email List onversations. Do you receive a lot of questions about a certain topic, such as an order? An order status? Are there English questions coming in? In addition, free fields are used to organize the work process more efficiently.
When someone asks a question about Country Email List an order, the chatbot asks for the first name, last name and the order number,” says Tommy. “Then Country Email List we can tackle this right away and find out the problem.” Future sounds? “I was talking about it recently Country Email List with our Customer Success Manager; webhooks could certainly be of interest to us as well. In the future, we want to find out whether we can easily connect this to the PostNL system, for example.” What makes chatbot Cabau special? Because the chatbot has been involved in the customer Country Email List service team from day one, Cabau Lifestyle has been able to keep the small(er) customer service team.
However, this does not detract from the Country Email List personal touch. “The chatbot offers 24/7 help with easy questions, with a personal touch. You can make a chatbot very personal, and we did that!” says Tommy proudly. “Chatbot Cabau makes Country Email List jokes and approaches the customer in a personal way with a specific tone of voice. For Country Email List example, at the beginning of the conversation she asks the question: “Who do I have the pleasure of meeting?” The bit of personality makes the chatbot special.